Fishing The Fly Forum, based in Aberdeenshire,  Scotland

Loxiafan

Grey's Customer Service
« on: April 21, 2012, 01:32:47 AM »
As some may have read the pawl and click check on my Grey's Streamlite Reel gave up half way through a fight with a robust Sea Trout three weeks ago. I contacted Grey's Customer Service and a helpful girl called Sarah suggested I send the reel back to them to get all internal plastic parts changed to metal ( the cog wheel, pawl etc) and this would be free of charge.

Well, I got the reel back today two weeks after sending it and all work carried out impecably and totally FoC !  :z16 The click check is perhaps not quite as responsive in terms of start up inertia as it was before but I am sure it will break in and it will hopefully last.

I have read some negative stuff on forums about Grey's customer service so thought I would post my positive experience - my reel only had 12 days left on the warranty. The new Hydros II is the No.1 Reel now though  :wink

Lindsay

Robert MacDonald-Lewis

Re: Grey's Customer Service
« Reply #1 on: May 02, 2012, 13:00:58 PM »
Sounds pretty good, couldn't really ask for more.

 




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