Fishing The Fly Scotland Forum

Iain Cameron

amazing customer service
« on: 13/03/2012 at 20:08 »
folks,

just sharing some incredible customer service; ordered some new wading boots, arrived today, way too tight, even following the guidance on the product web page. Ho hum.

Emailed the company this evening to arrange swap, response almost immediate, they explained Easy Exchange options, I gave them a quick call, and a replacement pair are now on order, free postage, and i'll get refunded for the unwanted pair when i get round to posting them back.  Just quick, easy, painless. brilliant.

10 out of 10 for Orvis, i'm genuinely impressed!! 
If only the fish were so obliging...
i,

Rob Brownfield

Re: amazing customer service
« Reply #1 on: 13/03/2012 at 22:16 »
Orvis?..mmm...Nope..never heard of them ;)

Which boots did you go for? I recently got the Orvis "korkers" and I live them.

Iain Cameron

Re: amazing customer service
« Reply #2 on: 14/03/2012 at 08:10 »

Which boots did you go for? I recently got the Orvis "korkers" and I live them.

bought a pair of the Clearwater wading shoes - on sale at http://www.orvis.co.uk/store/product.aspx?pf_id=44HE&dir_id=441&group_id=9247&cat_id=11635&subcat_id=11636   for a £35.20

come to think of it, I now have a brand new, boxed pair of size 9s - anyone want them for £35 before I send them back to Orvis (i've paid for the 2nd pair, and will get refunded on the 9s when I return them) - save me the minor hassle of a trip to the post office and you can have 'em

Rob Brownfield

Re: amazing customer service
« Reply #3 on: 14/03/2012 at 08:14 »
I went for these...  http://www.orvis.co.uk/store/product.aspx?pf_id=3R40

Love em! So comfy compared to others I have had. The sole is super grippy foot.

 




Barrio Fly Lines - designed in Scotland - Cast with confidence all over the world

Barrio Fly Lines

Designed in Scotland

Manufactured in the UK

Cast with confidence all over the world

www.flylineshop.com